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“PMO as Governance: Must Dos for New PMOs”: May Governance Forum Summary

By Kashif Choudry

The May PMI Atlanta Governance Forum hosted Magaline Harvey, PMP. Magaline is an accomplished Project Management Consultant who leads Training and Mentoring in her role as VP of ACS Professional. Magaline did a fantastic job in taking a governance topic “Do’s and Don’ts for new PMOs” and making it easy to understand and digest for the audience members, even those that aren’t currently in a Governance role.

Overview

If you are starting a PMO, or a program governance body, what are the key success factors to keep in mind? Magaline made note of the following:

  • Executive Buy-In (this is paramount)
  • Defining Strategy
  • Where does PMO Fit within Big Picture
  • Operational Level Agreements / Service Level Agreements and Mapping
  • Management By Objectives

As far as definition of the strategy, one of the key messages is that you need to build a “Leadership Culture” rather than a “Management Culture”. The leadership culture encourages innovation, growth, and fulfillment of potential. To illustrate this idea, Magaline presented this slide which juxtaposed how the two types of cultures compare with each other. This slide resonated strongly with our audience:

Leadership Culture          Management Culture 
 Invest in People  Invest in Tools
 Encourage Risk  Punish Failure
 Collaborate  Compete
 Challenge Everything  Protect Status Quo
 Reward Contribution  Reward Potential
 Close GAPS  Set Boundaries
 Think Span of Influence        Think Span of Control


The highly interactive discussion helped the audience members benefit from the concepts highlighted by Magaline in their roles as Project Managers. The volume of questions prompted Magaline to set up a follow-on virtual session on a later date to help answer open items that could not be addressed in the meeting.

We’d like to give special thanks to Magaline Harvey for sharing her lessons learned and her open hand to take on a mentoring relationship with audience members.

We would also like to thank our sponsors at Global Payments for being our steady and supportive hosts for 3+ years.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta website.


ABOUT PMI

PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

"Know what value you are bringing to the organization: PMO Governance case studies across multiple industries and varying missions": October Governance Forum Summary

By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted Dan Petell, Senior Director at Equifax. Dan delivered an interactive seminar designed to teach attendees how to identify and build value in projects. Over his 37 years in the industry, Dan has experienced project management at all levels and walked members through 4 unique PMO case studies.

Overview: Identifying and building value is one of the most important goals of project management. Dan emphasized the importance of gauging value by creating a measurable benefit delivered to stakeholders, and whether or not that value was within scope. Dan outlined a few key ingredients to improve the delivered value of projects this during his seminar this month:

•  Define Value
   o Confirm expectations of the deliverable.
   o Measure value based upon recipient’s level of satisfaction with the results.
   o Define work that will contribute the most benefit to the customer.

"Agile Games with Joshua Jack": November Agile Forum Summary


Written by Tarun Sethi

Joshua Jack was the speaker at the Agile Forum on Nov. 15. Joshua is the Agile Leader for the Eastern Region with Matrix Resources. He discussed how he has used games as an Agile Leader. Games can be used to teach adults 21st century skills such as: overcoming challenges, problem solving, leadership and responsibility, teamwork and flexibility and adaptability. Benefits of games on the brain include: Increased motivation, increased testosterone, Improved memory, increased brain size (increase in volume of white matter which helps form connections), increased empathy and increased efficiency.

Joshua used Speed Uno and Penny Points to teach concepts like "one thing at a time", pull system, bugs/waste and teamwork. He also used Build It games to teach lessons re: trade-offs and negotiations. Simple game like Picture Taboo can be used to illustrate communications challenges among teams. Additional games ideas can be found on sites like TastyCupcakes.org and funretrospectives.com and Innovationgames.com.

"We Have Met the Enemy, and He Is Us: Cyber Security Issues and What You Can Do About Them": January Technology Forum Summary

Written By Glenn Boylan, PMP

Scott-David-2The January Technology Forum was held on Tuesday, January 31st, and featured a very interesting keynote presentation titled “We Have Met the Enemy, and He Is Us: Cyber Security Issues and What You Can Do About Them” presented by David Scott.

Steve Kruger and Nancy Berlin kicked off the event which was hosted by Hewlett-Packard Enterprise in their new café at their office in Alpharetta. The café has been completely re-done and is a beautiful facility for both HP-E and HP employees. Our thanks to HP-E for sharing it with PMI Atlanta.

The Forum also wants to thank the Rezult Group which sponsored the food for the event, and provided some great swag for the meeting attendees. The Rezult Group provides staffing solutions for companies seeking talent in healthcare IT, finance, accounting, and of course, technology. They have just opened an Atlanta office. For more information, go to their web site at www.rezultgroup.com.

Steve and Nancy reviewed PMI Atlanta volunteer opportunities and events, including this year’s Technology Forum schedule. The Tech Forum will meet on the fourth Tuesday of the month except for August (when Nancy will be at the beach) and December. Melody Cookson announced that there will be an Alpharetta series of the popular “PM in the AM” breakfast meetings on the third Wednesdays of each month, starting April 19th. For more information on volunteering and upcoming events, go to the chapter web site at PMIAtlanta.org.

Nancy then turned the meeting over to David Scott of Mission Advantages, LLC. David got everyone’s attention by asking the question “Are you aware of the greatest threats and risks to your organization?” and he kept it by linking The Varsity, a rubber duck, and Mountain Dew to the key basic principles of cyber security.

“Super-Sized Vendor Management and Vendor Governance": April Governance Forum

By Kashif Choudry

The April PMI Atlanta Governance Forum hosted Joseph Sisto, Director of the Global Sales and Marketing PMO at IHG (Intercontinental Hotels Group). The topic chosen by Joe is called “Super-Sized Vendor Management and Vendor Governance”. The importance of Vendor Governance is becoming increasingly important for organizations and PMOs can be a true partner in addressing the challenges.

Overview:
Joe focused his discussion on a massive transformation effort currently underway at IHG, which involves the replacement of the current Global Reservation System (GRS). As one can imagine, an effort of this scale involves an enormous budget and requires the ability to govern several large vendors.

GRS Program Governance includes the following functions, and every function requires vendor management / governance:

  • Program Planning and Project Management
  • Financial Governance
  • Program Governance / Performance
  • Process Standards & Tools
  • Program Reporting

One of the key takeaways from the discussion was that the PMO must work in lockstep with Procurement/Vendor Management. Joe’s experience in working with Vendor Partnerships has shown us that there are many facets to strategic vendor governance to ensure compliance and success.

Another key takeaway was the need to manage the relationship and setting expectations with Vendors/Partners. This includes the following:

  • Stakeholder relations
    o Congruence in reporting
    o Forecasting of dates
    o Meetings/Messages
  • Governance of Agreement
    o Changes and Amendments to Contract
  • Policy/behavior/ethics
    o Ethical Behavior in compliance
    o Alignment with our company policies
    o Hotel interactions

The key message was that while some things may appear obvious within the organization, for example: reporting congruence (definitions of green, yellow, red); these have to be spelled out with vendors. Otherwise, the situation can spiral out of control quickly. It pays to invest in spending the time up-front to clearly set the expectations with the vendors. Joe mentioned that when the GRS program kicked off, he painstakingly walked the vendors through the expectations.

Special thanks to Joe Sisto for sharing the lessons learned and thought leadership. This is the second time that Joe has presented at the PMI Governance Forum, and we appreciate his willingness to share valuable ideas with the Atlanta PMI community.

We would also like to thank our sponsors at Global Payments for being our steady and supportive hosts for 3+ years.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta website


ABOUT PMI
PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.